I can’t speak for other professions but in my job at times I get so bogged down in the details and short timelines that I can lose sight of the emotional aspects of the homes I help to sell.
In today’s tight market, everything seems rushed. There are short periods to review property inspections and disclosures and get your financing completed. There is the anxiety of waiting for the loan papers that seem to always be days, if not weeks, late in getting to the title company. This in turn creates multiple phone calls with our clients and the other agent, extensions and more phone calls, emails etc.
And while all this is going on, there’s another small step that has to be taken. You know that little thing called moving, where you have to pack up years of your belongings. That means you will likely need to dispose of some of the things you have accumulated over the years.
Of course, the one thing that often is overlooked is preparing the home for the new owners by making it clean for them. This can easily happen in a short escrow period of 30 to 45 days. And by that time, many people are exhausted and stressed out from all of the above activities.
A big part of my job is to make sure everything is going as planned as well as having contingency plans for the unexpected surprises that always seem to occur at the last moment. So I try to focus on the details so we can have a smooth stress-free transaction.
While all this is going on, the sellers are having get-togethers with friends to say goodbye.
Recently, I helped two longtime clients sell their homes and it really reminded me that selling a house is a lot more than just pushing paper around. It’s about helping people deal with their lives, friends, dreams and memories. Some sales are happy and some are sad.
As I stopped by my listing to check on the work the carpet cleaner was doing, I saw my client talking to her neighbor with her car packed up ready to leave the coast. Both women were in tears as they hugged each other and said how much they were going to miss each other and their frequent get-togethers. The conversation went on for a few minutes as they reminisced about all the good times they had together. It was actually very touching to observe that interaction.
Around the same time, I helped my neighbor sell his home that he had lived in for 30 years. He too had mixed feelings about leaving. For him it was about the weather and he wasn’t moving all that far away. He had many goodbye parties with all his golf buddies and even though he wasn’t moving far, he also had the bit of sadness leaving his home of so many years.
I always follow up with my clients, whether they are moving in or moving out, to see how things are going, even if it has nothing to do with me. For people coming here, there’s a fair amount of contact after the sale as most Realtors are a pretty good referral source in helping them get to know the area or different trades people.
These experiences remind me that what I do truly touches peoples lives in many ways.
Steven Hyman is the broker and owner of Century 21 Sunset Properties. He can be reached at 726-6346 or at www.century21sunset.com